ServiceNow Knowledge
Allows your organization to index knowledge base (KB) articles from ServiceNow instances.
Allows your organization to index knowledge base (KB) articles from ServiceNow instances.
AI platform support
Listing status and connection method are tracked independently per platform.
| Platform | Status | Method | Read | Write | Search | Publish | Verified |
|---|---|---|---|---|---|---|---|
| ChatGPT | No record — not known to be available | ||||||
| Claude | No record — not known to be available | ||||||
| Gemini | |||||||
| Consumer | No record — not known to be available | ||||||
| Enterprise Business | No record — not known to be available | ||||||
| Enterprise Standard/Plus | No record — not known to be available | ||||||
| Copilot | |||||||
| Microsoft 365 Copilot | Listed in public directory (observed) | Not yet verified | ? | ? | ? | ? | Oct 31, 2026 |
| Copilot Studio / Power Platform | No record — not known to be available | ||||||
| Perplexity | No record — not known to be available | ||||||
| Le Chat | No record — not known to be available | ||||||
| Muse | No record — not known to be available | ||||||
| Instinct | No record — not known to be available | ||||||
| Grok | No record — not known to be available | ||||||
| Google Workspace Marketplace | No record — not known to be available | ||||||
| Google Search AI Mode | No record — not known to be available | ||||||
| Poe | No record — not known to be available | ||||||
AI visibility
Measurement methodology| Platform / edition | Test status |
|---|---|
| ChatGPT | Not tested |
| Claude | Not tested |
| Gemini | |
| Consumer | Not tested |
| Enterprise Business | Not tested |
| Enterprise Standard/Plus | Not tested |
| Copilot | |
| Microsoft 365 Copilot | Not tested |
| Copilot Studio / Power Platform | Not tested |
| Perplexity | Not tested |
| Le Chat | Not tested |
| Muse | Not tested |
| Instinct | Not tested |
| Grok | Not tested |
| Google Workspace Marketplace | Not tested |
| Google Search AI Mode | Not tested |
| Poe | Not tested |
Setup & sources
ServiceNow Knowledge on Microsoft 365 Copilot
Listed in public directory (observed)Not yet verified
Microsoft 365 Copilot
- Official listing
- ServiceNow Knowledge
- Product / edition compatibility
- Microsoft 365 Copilot
- Directory description
- Enables organizations to index ServiceNow knowledge base (KB) articles into Microsoft 365 Copilot and search experiences.
- Directory categories
- Collaboration and communication
- Extension type
- Not yet verified
- Microsoft listing status
- Officially listed for Microsoft 365 Copilot. Other editions are not implied.
- Publisher
- ServiceNow
- Connector variant
- Synced · Graph indexed
- Preview status
- Not yet verified
- License tier
- Not yet verified
- Published actions
- Not yet verified
- Published triggers
- Not yet verified
- Official documentation
- Microsoft catalog documentation
- Checked
- Oct 31, 2026
- Official listing
- ServiceNow Knowledge
- Product / edition compatibility
- Microsoft 365 Copilot
- Directory description
- Allows your organization to index knowledge base (KB) articles from ServiceNow instances.
- Directory categories
- Content management
- Extension type
- Not yet verified
- Microsoft listing status
- Officially listed for Microsoft 365 Copilot. Other editions are not implied.
- Publisher
- Microsoft
- Connector variant
- Synced · Graph indexed
- Preview status
- Not yet verified
- License tier
- Not yet verified
- Published actions
- Not yet verified
- Published triggers
- Not yet verified
- Official documentation
- Microsoft catalog documentation
- Checked
- Oct 31, 2026