ServiceNow Catalog
Allows your organization to find Catalog items to order from the ServiceNow instance. Supports item-level user criteria permissions too.
Allows your organization to find Catalog items to order from the ServiceNow instance. Supports item-level user criteria permissions too.
AI platform support
Listing status and connection method are tracked independently per platform.
| Platform | Status | Method | Read | Write | Search | Publish | Verified |
|---|---|---|---|---|---|---|---|
| ChatGPT | No record — not known to be available | ||||||
| Claude | No record — not known to be available | ||||||
| Gemini | |||||||
| Consumer | No record — not known to be available | ||||||
| Enterprise Business | No record — not known to be available | ||||||
| Enterprise Standard/Plus | No record — not known to be available | ||||||
| Copilot | |||||||
| Microsoft 365 Copilot | Listed in public directory (observed) | Not yet verified | ? | ? | ? | ? | Oct 31, 2026 |
| Copilot Studio / Power Platform | No record — not known to be available | ||||||
| Perplexity | No record — not known to be available | ||||||
| Le Chat | No record — not known to be available | ||||||
| Muse | No record — not known to be available | ||||||
| Instinct | No record — not known to be available | ||||||
| Grok | No record — not known to be available | ||||||
| Google Workspace Marketplace | No record — not known to be available | ||||||
| Google Search AI Mode | No record — not known to be available | ||||||
| Poe | No record — not known to be available | ||||||
AI visibility
Measurement methodology| Platform / edition | Test status |
|---|---|
| ChatGPT | Not tested |
| Claude | Not tested |
| Gemini | |
| Consumer | Not tested |
| Enterprise Business | Not tested |
| Enterprise Standard/Plus | Not tested |
| Copilot | |
| Microsoft 365 Copilot | Not tested |
| Copilot Studio / Power Platform | Not tested |
| Perplexity | Not tested |
| Le Chat | Not tested |
| Muse | Not tested |
| Instinct | Not tested |
| Grok | Not tested |
| Google Workspace Marketplace | Not tested |
| Google Search AI Mode | Not tested |
| Poe | Not tested |
Setup & sources
ServiceNow Catalog on Microsoft 365 Copilot
Listed in public directory (observed)Not yet verified
Microsoft 365 Copilot
- Official listing
- ServiceNow Catalog
- Product / edition compatibility
- Microsoft 365 Copilot
- Directory description
- Allows your organization to list service catalog items. These items are visible to users as per the user criteria permissions defined within your organization. After you configure the connector and index content from ServiceNow, end users can search for those catalog items in Microsoft Copilot and from any Microsoft Search client.
- Directory categories
- Collaboration and communication
- Extension type
- Not yet verified
- Microsoft listing status
- Officially listed for Microsoft 365 Copilot. Other editions are not implied.
- Publisher
- ServiceNow
- Connector variant
- Synced · Graph indexed
- Preview status
- Not yet verified
- License tier
- Not yet verified
- Published actions
- Not yet verified
- Published triggers
- Not yet verified
- Official documentation
- Microsoft catalog documentation
- Checked
- Oct 31, 2026
- Official listing
- ServiceNow Catalog
- Product / edition compatibility
- Microsoft 365 Copilot
- Directory description
- Allows your organization to find Catalog items to order from the ServiceNow instance. Supports item-level user criteria permissions too.
- Directory categories
- IT service management tools
- Extension type
- Not yet verified
- Microsoft listing status
- Officially listed for Microsoft 365 Copilot. Other editions are not implied.
- Publisher
- Microsoft
- Connector variant
- Synced · Graph indexed
- Preview status
- Not yet verified
- License tier
- Not yet verified
- Published actions
- Not yet verified
- Published triggers
- Not yet verified
- Official documentation
- Microsoft catalog documentation
- Checked
- Oct 31, 2026