ITSM connector
Secure enterprise search connector for reliably indexing content from directory services compatible with the Lightweight Directory Access Protocol (LDAP) and intelligently searching it with Microsoft Graph. It robustly indexes LDAP objects from Microsoft Entra ID, Novell E-Directory, and other LDAP-compatible directory services in near real-time. The connector can be used for ingesting principals into Google Cloud Search for use cases like expert, equipment, and location searches or for implementing security trimming for custom data sources. The connector supports LDAP over SSL.
Secure enterprise search connector for reliably indexing content from directory services compatible with the Lightweight Directory Access Protocol (LDAP) and intelligently searching it with Microsoft Graph. It robustly indexes LDAP objects from Microsoft Entra ID, Novell E-Directory, and other LDAP-compatible directory services in near real-time. The connector can be used for ingesting principals into Google Cloud Search for use cases like expert, equipment, and location searches or for implementing security trimming for custom data sources. The connector supports LDAP over SSL.
AI platform support
Listing status and connection method are tracked independently per platform.
| Platform | Status | Method | Read | Write | Search | Publish | Verified |
|---|---|---|---|---|---|---|---|
| ChatGPT | No record — not known to be available | ||||||
| Claude | No record — not known to be available | ||||||
| Gemini | |||||||
| Consumer | No record — not known to be available | ||||||
| Enterprise Business | No record — not known to be available | ||||||
| Enterprise Standard/Plus | No record — not known to be available | ||||||
| Copilot | |||||||
| Microsoft 365 Copilot | Listed in public directory (observed) | Not yet verified | ? | ? | ? | ? | Oct 31, 2026 |
| Copilot Studio / Power Platform | No record — not known to be available | ||||||
| Perplexity | No record — not known to be available | ||||||
| Le Chat | No record — not known to be available | ||||||
| Muse | No record — not known to be available | ||||||
| Instinct | No record — not known to be available | ||||||
| Grok | No record — not known to be available | ||||||
| Google Workspace Marketplace | No record — not known to be available | ||||||
| Google Search AI Mode | No record — not known to be available | ||||||
| Poe | No record — not known to be available | ||||||
AI visibility
Measurement methodology| Platform / edition | Test status |
|---|---|
| ChatGPT | Not tested |
| Claude | Not tested |
| Gemini | |
| Consumer | Not tested |
| Enterprise Business | Not tested |
| Enterprise Standard/Plus | Not tested |
| Copilot | |
| Microsoft 365 Copilot | Not tested |
| Copilot Studio / Power Platform | Not tested |
| Perplexity | Not tested |
| Le Chat | Not tested |
| Muse | Not tested |
| Instinct | Not tested |
| Grok | Not tested |
| Google Workspace Marketplace | Not tested |
| Google Search AI Mode | Not tested |
| Poe | Not tested |
Setup & sources
ITSM connector on Microsoft 365 Copilot
Microsoft 365 Copilot
- Official listing
- ITSM connector
- Product / edition compatibility
- Microsoft 365 Copilot
- Directory description
- Secure enterprise search connector for reliably indexing content from directory services compatible with the Lightweight Directory Access Protocol (LDAP) and intelligently searching it with Microsoft Graph. It robustly indexes LDAP objects from Microsoft Entra ID, Novell E-Directory, and other LDAP-compatible directory services in near real-time. The connector can be used for ingesting principals into Google Cloud Search for use cases like expert, equipment, and location searches or for implementing security trimming for custom data sources. The connector supports LDAP over SSL.
- Directory categories
- IT service management tools
- Extension type
- Not yet verified
- Microsoft listing status
- Officially listed for Microsoft 365 Copilot. Other editions are not implied.
- Publisher
- ServiceNow
- Connector variant
- Not yet verified
- Preview status
- Not yet verified
- License tier
- Not yet verified
- Published actions
- Not yet verified
- Published triggers
- Not yet verified
- Official documentation
- Microsoft catalog documentation
- Checked
- Oct 31, 2026